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Flight from LAX -> Amsterdam, luggage did not make it onto the flight. The company they handed it off to was unhelpful, would not answer the phone, and failed to finally deliver luggage to us -- we only gained our luggage when we picked it up in Amsterdam in time to...
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2.5
Schiphol, North Holland
#1107591
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I flew Lufthansa with three family members from Chicago to Milan via Frankfurt in June. We checked in five suitcases more than two and a half hours before scheduled departure time. The flight departed late. Two of five suitcases did not make it to Milan despite about...
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1.8
I didn't like
  • Failure to perform basic functions adequately
  • Lack of responsiveness
  • Poor customer service
#1086736
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I purchased four tickets on Lufthansa from the US to Europe -- one for me and three for my young grandchildren. Lufthansa would not assign seats when the tickets were booked and paid for many months ago. They told me to call 23 hours before departure and seats would be...
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1.0
I didn't like
  • Do not honor service commitments
#1062672
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ZERO STARS I don't recommend LUCIFER AIRLINES. We were on our way to a funeral and Lucifer Airlines had no sympathy and gave away our seats to American Airline passengers for inflated prices to make more money. We had to pay an additional $600 to change the tickets for...
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Anonymous
Armin Schmidt

Lufthansa (LH) is NOT AT ALL affiliated with American airlines. It never was / doesn't have any affiliation at all with AA, it quite the opposite...Lufthansa = Star AllianceA...

#828574
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Lufthansa - Customer Care Review from München-Flughafen, Bayern
Lufthansa cancelled my flight and they made no attempt to help. Arrived home with over 12 hours delay on a 2 hrs flight and not even a coffe. Maybe it was just their representative having a bad day, but they employed her. Ms. R.Arisci provided to me the worst customer...
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Anonymous
Anonymous

This is not a review but a totally useless rant.

bobs2015
bobs2015

No doubt the lady will be soon replaced with one of those sterling "migrants" now bathing in the public pools in Germany. They should provide much better customer service than...

2.0
München-Flughafen, Bayern
#777075
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Well said Anonymous. I totally agree with you. It is the responsibility of the passenger to have the Valid Passport, Valid Visas, Valid Photo I.D and other documents necessary to fly international. It is not the responsibility of the Airlines. So if you buy tickets...
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Anonymous
Anonymous

great

Ellettsville, Indiana
#687881
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I had booked a lufthansa airlines return flight through an online travel agency called "Travelmerry" from chicago to delhi via two stopovers in Germany. When I got to the airport, I was not allowed to board the flight because I was told that I needed a Schengen Visa...
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Anonymous
Travelgod

your fault.

Anonymous
Anonymous

Its your fault. It is the responsibility of the passenger to make sure they have the proper passports, visas, and other documents necessary to take the trip. IT IS NOT THE R...

1.0
#646550
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Missed a connection in Philadelphia due to flight delay from Phoenix. Was rerouted via Frankfurt to final destination of Rome, Italy. Employees in Phoenix and Philadelphia were indifferent, did not care and joked about my predicament. I had checked a bag and was...
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Anonymous
Travelgod

contact US Airways... get money for your lost or delayed bag... check your credit Cards, maybe they offer reimbursement for lost / delayed baggage...

1.7
#636132
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In 2010 My sister and I flew to Italy. I am a poor working single parent who scrimped and saved for my dream trip which was almost RUINED by this airline. The cabin we were in were unbearably hot to the point i was feeling faint, i complained twice to the steward and...
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nikalseyn
nikalseyn

I do not believe you! No one can get that sick for days because they were in a hot cabin. By the way, \"your\" cabin was hot. How many \"cabins\" were on your aeroplane anyway...

North Battleford, Saskatchewan
#313854
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Contact Lufthansa

Mailing Address:
Deutsche Lufthansa AG
Von-Gablenz-Strasse 2-6
Cologne, Germany 50679
Phone:
(800) 645-3880
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Lufthansa Products and Services

me headache. I submitted my receipts for a delayed luggage. I received a cheque from Lufthansa and from the wording of the email, expected the same amount as the initial cheque if I returned my clothing. So I returned my clothing but the second cheque wasn't even...
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#285570
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