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1.0

Im not going to waste my time writing about all the problems at Lufthansa. What I can tell you is that I was put on hold for half an hour and disconnected while waiting, lied to, and the person I spoke with couldnt help me resolve any of the issues I had.

Lufthansas website and iOS app do not except passport information properly. There is in adequate guidance to enter COVID-19 vaccine data. When I asked for help with this the customer service person wasnt able to help me. He told me to call the technical support line.

It was 7 PM on Saturday, And when I called that number I was told that they are Monday through Friday during normal business hours. Thats not the kind of way I expect to be treated by a reasonable company.

If their customer service people cant answer questions then they damn well I had to have technical support people available at that time. It will be a long time till I choose Lufthansa again, and I would encourage others to avoid Lufthansa until they understand that customer service buy an airline is not the way a bull services a a cow.

User's recommendation: Avoid Lufthansa, they are costumer vicious.

Preferred solution: I want their help instead of being hung up on or told to call a closed office. .

Lufthansa Cons: Long waits because they are understaffed, Uninformed customer service staff, Referral to closed office to get help.

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