Lufthansa cancelled my flight and they made no attempt to help. Arrived home with over 12 hours delay on a 2 hrs flight and not even a coffe.
Maybe it was just their representative having a bad day, but they employed her. Ms. R.Arisci provided to me the worst customer care I ever received (and I fly every week). I had similar issues with BA or Alitalia and they all managed so much better.
I hope Ms. Aresci gets some training and learn how to receive customers with a better attitude than the one she used with me.
This person wrote the review because of poor customer service at Lufthansa and attached a photo. Reviewer claimed that he or she wants Lufthansa to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.