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Updated by user May 21, 2022

No progress

Original review posted by user May 20, 2022

My Mum travelled from Dublin to Frankfurt flight delayed by an hour on 16/05/22. She arrived in Frankfurt with barely no time and missed the connecting flight from Frankfurt to Joburg.

She slept by the airport and could not get into a room to sleep as others were offered.

What criteria was used , I dont know. She was told we will attend to you till it was the next day and took the flight from Frankfurt to Joburg at 2205 on 17/05/22for that night with nowhere to sleep.She had to connect from Johannesburg to Bulawayo the next morning on 18/05/22 only to have one bag missing.. If you could help locate this bag, all her medication is in it with some essentials.. Her journey couldnt have been more worse.

Delays, missing a flight sleeping at the airport on a bench and then losing/missing a bag..please help . Never had such a terrible experience with an airline before

Preferred solution: Deliver product or service ordered.

Lufthansa Cons: Terrible customer service.

Location: Heilbronn, Baden-Wurttemberg

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