Lufthansa cancelled my flight and they made no attempt to help.Arrived home with over 12 hours delay on a 2 hrs flight and not even a coffe.
Maybe it was just their representative having a bad day, but they employed her. Ms. R.Arisci provided to me the worst customer care I ever received (and I fly every week). I had similar issues with BA or Alitalia and they all managed so much better.
I hope Ms.Aresci gets some training and learn how to receive customers with a better attitude than the one she used with me.
More Review Details
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|Exchange, Refund and Cancellation Policy|
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- Reason of review:
- Poor customer service
- Product or service
- Lufthansa Flight
- Review category
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