Lufthansa

Hello

We have had a very disappointing and disturbing travel day unfortunately. To explain we arrived at Tirana Albania airport at 4 AM for our flight at 6:25 AM to Munich Germany.

While doing check in (in albania) the worker checking us in gave us no boarding pass and no boarding pass was checked in albania to pass thru security. We were very confused about that and asked someone and they said dont worry about it . We continued and went on to our flight to germany. We arrived in munich germany at 8:20 we went to the gate that we saw on the screen because we had no boarding pass to check what gate we were.

We stayed at the gate for about 2 hours till 11 we didint get food water nothing because we were scared of losing our flight. We are students in Toronto and we are not financially good to be booking another flight so we were very scared of anything going wrong. We went to the washroom because we had been sitting there for 2 hours while walking and waiting at the gate so many announcements were going off in the airport about other flights we didint hear anything for our flight so we thought maybe it was delayed.. We got to the washroom and as soon as we got in we hear an announcement saying please any people left from flight to toronto please come we will be closing shortly.

We ran and got there at 11:10 the Lufthansa workers took our passports and said oh your here perfect we were about to go inside and one of the Lufthansa/ Air canada workers came and screamed at us and said you are not coming on this flight we were very confused and asked why the plane doesent board for another 45 minutes she started being very rude and sarcastic saying thats not my problem and saying i dont care and telling us to shut up when asking her if we could please get on our flight. She screamed again saying NO . Then proceeded to be rude and said do you not have money get another ticket. she absolutely did not let us on and we had absolutely no money to buy a new flight and were stuck in germany we called the police to come to help us and those ladys were making up things saying we were being aggressive when we absolutely were not we were being very respectful and the Lufthansa workers were not .

We dont have a lot of money we payed 1350 for those tickets and we didint even go on the plane and lost that money we worked hard for to save from one person not having a good day and putting it on us . Its truly not fair and were very upset . We have been taking your airline Air Canada/ lufthansa forever and have never had any problems expect this time, We hopefully would like to get a refund on the tickets for the plane we didint go on because money is tight and none of this should have happened. The air canada workers that did this to us were laughing in our face and smiling saying ur not getting on while the airplane doors and everything was still open .

I dont understand how our luck for someone to take their own personal feelings for us to lose money like that is fair.

Please i would like to continue using this airline and am asking if a refund is possible thank you! AS YOU CAN SEE IN THE PICTURE THEY DID NOT LET US IN THE FLIGHT BUT THE LADY IN FRONT OF US WAS LET IN.

I had to change my flight plans due to a medical operation. My original flights from Timisoara to Portland and back cost 2,168 Euros (total including seats was - 2,299 Euros).

I attempted to rebook for April 2025 but was told I'd need to pay an additional 1,700 Euros, despite the same flights online costing 2,137 Euros (including refund and rebooking - which my original ticket did not include).

After spending over 1.5 hours on the phone with two representatives, I was told there's no recourse except to email the 'back office.' Since my initial phone contact, I have sent 3 emails and completed the online contact form but have had no response, which I believe displays poor customer service. I hope for a refund or at least a fair resolution.

To anyone unfortunately dealing with the extremely poor Lufthansa customer service. On October 15th, 2024, we made a reservation for two first-class round trip flights from Los Angeles (USA) to Milan (Italy).

On October 16th, 2024, we were immediately informed about the fact that Lufthansa is not entirely trusted as a company because of some prior negative experiences (lost luggage, delays, etc.), so we immediately called the Lufthansa service in order to cancel the flights. Since then, we have repeatedly tried to get in touch with a human representative and, this morning, for the first time, a physical representative on the phone told us the total refundable amount is basically $200 for both flights. We already booked the flights with another airline, so Lufthansa will be able to resell those flights to anyone else. Being refunded $200 on a total of $14,334.82 is borderline fraudulent and criminal, therefore we asked Lufthansa to reconsider their insulting proposal before bringing the case to court.

We were open to accepting other alternative types of refund (vouchers, cards, etc.), but the idea of losing fourteen thousand dollars when we know the flight company is able to recoup their money by selling the same flight again is something that we cannot morally abide by. We tried to write (based on the Lufthansa's representative by phone) directly to their Customer Service by email, but it seems the recipient is unknown!

I booked a return ticket from Manchester to portharcourt Nigeria and back to Manchester on the 22nd of July 2024.My going was smooth on the 20th of October,but my coming back was bad on the 5th of November.I was to fly from portharcourt to transit frankfurt and Munich and to my final destination Manchester airport.While checking in portharcourt airport,I was told that I could not go through Munich because I had no transit visa and they directed me to ticketing office so they could enable re route me back to my destination. I was charged a sum of N694,999 Nigerian currency which I paid with receipts given to my surprise an email was sent to me by Amadeus IT group for a receipt of N283,080 by then I had checked in to board for my flight.

I am seriously amazed with the difference in payment and receipts.

I got to frankfurt and I was advised to write my complaint to luftansa customer service for reconciliation.

My booking no is :641587**** from esky and the listing agent from Amadeus it group no:1856FSFSSU.

Kindly find attached of my receipts paid in cash and resolve my complaint or I sue Luftansa for fraud.

Thanks

Okechukwu Nwogu.